1. Introduction

GARUDAA Handicrafts is a heritage art and handicrafts brand based in T. Nagar, Chennai, India, dedicated to preserving and promoting traditional Indian craftsmanship. Through the GARUDAA website, customers can purchase authentic South Indian artworks including Tanjore paintings, handcrafted frames, traditional décor items, brass and copper artefacts, wooden furniture, and devotional products.

By accessing or using the GARUDAA website, you agree to comply with and be bound by the policies outlined below. These policies govern your use of the website, purchase of products, and interaction with GARUDAA services. If you do not agree with any part of these policies, please refrain from using the website.

2. Product Authenticity

All GARUDAA products are handcrafted by skilled artisans using traditional South Indian techniques such as gold foil application, embossing work, semi-precious stone setting, and detailed brush painting.

Because each product is handmade:

  • Minor variations in colour, finish, texture, or design may occur.
  • These variations are natural characteristics of handcrafted artwork and should not be considered defects.

Product images displayed on the website are for representation purposes only. Slight differences may occur due to:

  • lighting during photography
  • screen display differences
  • handcrafted production techniques

Customers are advised to carefully review product descriptions, dimensions, and materials before making a purchase.

3. User Eligibility and Responsibilities

By using the GARUDAA website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into binding agreements
  • The information you provide (name, billing address, shipping details, etc.) is accurate and complete

Users must not:

  • copy, reproduce, or distribute any content from the website
  • commercially exploit GARUDAA artworks or designs
  • misuse the platform or engage in fraudulent transactions

All content on the website is the intellectual property of GARUDAA and its artists.

4. Pricing and Payments

All prices listed on the GARUDAA website are in Indian Rupees (INR).

GARUDAA accepts the following payment methods:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets
  • Bank Transfer (for custom orders)

Orders will be processed only after payment confirmation.

Prices may change without prior notice. Custom artwork orders may include additional charges depending on:

  • size of the artwork
  • amount of gold leaf used
  • type of frame
  • customization requirements

5. GST and Tax Compliance

GARUDAA complies with all applicable Indian tax regulations including Goods and Services Tax (GST).

Customers will receive a GST-compliant invoice including:

  • Seller details
  • GSTIN
  • Product description
  • Taxable value
  • GST amount

Customers must provide accurate billing details to ensure proper tax documentation.

For international shipments (if applicable), custom duties, import taxes, or local charges may be payable by the customer as per the destination country’s regulations.

6. Shipping Policy

GARUDAA delivers products across India through trusted courier partners.

Processing Time

Orders are typically processed within 2–5 business days.

Delivery Timeline

After dispatch, delivery usually takes 4–7 business days, depending on the destination.

Important Notes

  • Custom or large artworks may require additional processing time.
  • All products are carefully packaged to ensure safe transit.
  • GARUDAA is not responsible for delays caused by:
    • courier partners
    • natural events
    • strikes or unforeseen circumstances

Shipping charges (if applicable) will be displayed during checkout.

7. Return, Refund & Cancellation Policy

Returns

Returns are accepted only in the following situations:

  • Product received damaged
  • Wrong product delivered
  • Manufacturing defect

Return requests must be raised within 7 days of delivery along with clear photographs of the product and packaging.

Products must be:

  • unused
  • in original condition
  • returned with original packaging

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom Tanjore paintings
  • Personalized artworks
  • Made-to-order products

Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided the product has not been dispatched.

Refund Processing

Refunds for prepaid orders will be processed within 7–10 business days after verification.

8. Custom Artwork Orders

GARUDAA offers bespoke artwork including custom Tanjore paintings and handcrafted décor.

Customers may request:

  • specific deities or religious themes
  • portrait paintings
  • custom frame styles
  • customized artwork sizes

Production timelines may range between 15 to 45 days depending on complexity and artisan availability.

Once production has started, custom orders cannot be cancelled, modified, or refunded.

9. Product Care Instructions

To maintain the quality and longevity of handcrafted artworks:

  • Avoid exposure to direct sunlight for extended periods
  • Keep artwork away from moisture or humidity
  • Do not clean paintings with water or chemicals
  • Use a soft, dry cloth for cleaning frames
  • Ensure proper wall support for large frames
  • Avoid touching embossed or gold foil areas

Proper care will preserve the artwork for many years.

10. Intellectual Property Rights

All website content including:

  • artwork designs
  • images
  • product descriptions
  • graphics
  • logos
  • brand assets

are the exclusive intellectual property of GARUDAA Handicrafts.

Any unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited.

11. Limitation of Liability

GARUDAA shall not be liable for:

  • minor variations inherent in handcrafted artworks
  • damage caused due to improper handling after delivery
  • delays caused by logistics partners
  • misuse or improper installation of products by customers

Customers are responsible for ensuring proper installation and safe handling of artworks after delivery.

12. Governing Law

These policies are governed by the laws of India.

Any disputes arising out of the use of the website shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

13. Contact Information

GARUDAA Handicrafts
Burkit Road, T. Nagar
Chennai – 600017
Tamil Nadu, India

📧 Email: garudaahandicrafts@gmail.com
📞 Phone: +91 96989 23400