1. Introduction

GARUDAA Handicrafts (“GARUDAA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how GARUDAA collects, uses, stores, and protects information when you visit or make a purchase through our website.

By accessing or using the GARUDAA website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information from customers and website visitors.

Personal Information

When you place an order or create an account, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment details (processed securely through payment gateways)

Transaction Information

We collect details related to your purchases, including:

  • products purchased
  • order value
  • payment confirmation
  • shipping information

Technical Information

When you visit the website, certain information may automatically be collected, including:

  • IP address
  • browser type
  • device type
  • pages visited
  • time spent on the website

3. How We Use Your Information

Your information may be used for the following purposes:

  • processing orders and payments
  • shipping and delivering products
  • sending order confirmations and updates
  • customer support and communication
  • improving our website and services
  • preventing fraud and unauthorized transactions
  • complying with legal or regulatory requirements

GARUDAA does not sell or rent personal information to third parties.

4. Payment Security

All payments made on the GARUDAA website are processed through secure payment gateways such as UPI, debit cards, credit cards, net banking, or digital wallets.

GARUDAA does not store full credit card or payment information on its servers.

Payment data is encrypted and processed in accordance with industry security standards.

5. Sharing of Information

We may share limited information with trusted third parties strictly for business purposes, including:

  • payment gateway providers
  • logistics and courier partners
  • website hosting providers
  • legal or regulatory authorities if required by law

These partners are required to protect your data and use it only for the services they provide.

6. Cookies

GARUDAA may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for:

  • remembering user preferences
  • website analytics
  • improving navigation and performance

Users may disable cookies in their browser settings; however, some website features may not function properly.

7. Data Protection

GARUDAA takes appropriate technical and organizational measures to protect personal information against:

  • unauthorized access
  • data loss
  • misuse
  • alteration

However, no internet transmission is completely secure, and GARUDAA cannot guarantee absolute security.

8. User Rights

Users may request to:

  • review the personal data stored about them
  • correct inaccurate information
  • request deletion of personal information where legally permissible

Requests can be made by contacting us via email.

9. Policy Updates

GARUDAA reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and will become effective immediately upon publication.

10. Contact for Privacy Concerns

GARUDAA Handicrafts
Burkit Road, T. Nagar
Chennai – 600017, Tamil Nadu, India

Email: garudaahandicrafts@gmail.com
Phone: +91 96989 23400